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Industry · Hotels & tourism
Your PMS knows every room and every booking. The enquiry for a wedding party and the tenth email about parking still land at reception. For hotels with about 10 staff and up, we build the software for that work, around the PMS you already run.
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| Process | Today | With custom software |
|---|---|---|
| Wedding, group and conference enquiries | Enquiries come in by email, and the proposal gets pasted together from old templates | AI reads dates, guest numbers and wishes, checks availability in the PMS and drafts a proposal with your packages |
| Guest questions before arrival | Parking, dogs, late check-in: reception answers the same questions every day | An assistant answers them by email, chat or phone from your house knowledge and passes special requests to reception |
| Rota and housekeeping | A spreadsheet rota, changes shouted across the corridor, updates by WhatsApp | A rota suggestion from occupancy, arrivals and departures in the PMS, with changes sent straight to the team |
AI for hotels pays off where text comes in and text goes out: enquiries, proposals, replies to guests and to reviews.
What we build works like a finished product, only it knows your packages and your house. On price, it sits at the level of a standard solution.
For rates and availability the PMS stays the source. The AI reads from it and writes nothing back that a person hasn’t approved.
For many hotels the PMS and its add-ons are enough, and then that’s where it stays.
| PMS with add-ons | PMS plus integration | Custom software | |
|---|---|---|---|
| Fits when | your hotel works the way the PMS expects | the PMS fits, but enquiries and rotas run beside it | you have packages, events or processes the PMS doesn’t cover |
| Cost | licence and modules with the vendor | licence plus one-off interface work | built in sprints, no fee per room |
| When something changes | you use what the PMS offers | PMS and integration both have to follow | we build in new packages and rules |
Example calculation
40 enquiries a week, 2 instead of 10 minutes each
Pays for itself inabout 9 months
Hourly rate: what an hour of work really costs, including holidays, sick leave and employer on-costs. Value per year: hours saved × hourly rate × 46 working weeks.
No. It stays in charge of reservations, rooms and billing. We build what’s missing next to it.
Yes, in whatever language the guest writes in.
The AI drafts replies to reviews in your tone. Nothing goes online until you approve it.
An AI receptionist can take the call, answer questions and note the booking request for reception. Whether it books directly depends on what your PMS interface allows.
We work that out in the AI investment plan, with your figures for peak and off-season. If the numbers don’t add up, the plan says so.
Let’s take the next step. Now.
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